Cot Help Desk

The commonwealth service desk csd is the first point of contact for all statewide customers who use the commonwealth of kentucky s it infrastructure shared services.

Cot help desk.

301 c st tulelake ca 96134. The help desk is staffed with technology professionals whose primary goal is to provide answers and resolutions in a timely manner. Field and central office employees should use the help desk to report problems with their pc s i e. Hardware software and password problems issues that cannot be resolved remotely by help desk or central office it staff will be referred to regional pomeroy technical staff for resolution at the field employee s location.

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Sign up or log in to e billing. Work with groups external to the help desk to ensure a timely and effective hand off of triaged calls participate in an on call rotation act as a liaison between the help desk and other teams cover and maintain network operations and perform monitoring point person for help desk working with the supervisor helping to address issues. The csd aims to assist you with all of your technology needs. First time users will need to call us to get your secret code.

Submit a service request online or call 301 496 4357. 719 w 3rd st dorris ca 96023 ph. The it help desk support staff installs configures and tests maintains monitors and troubleshoots end user workstations and related hardware and software in order to deliver required desktop service levels.